Policy

 

All rights reserved. Kissbynoreno ™ takes your privacy very seriously. All personal information collected through this site, is kept strictly confidential. Your personal information will not be sold, reused, rented, disclosed, or loaned to third parties. Your personal information is only used for placing your order with us. All payments are handled through Paypal.com.

If you have to cancel your order. We will charge you a 70.00 restocking fee. Please make sure you choose the correct product.

 

 

REFUNDS AND EXCHANGES.

Due to the nature of our product (virgin wefted hair) and the possibilities of incorrect installs, unprofessional coloring, deciding not to seal wefts, washing, combing, brushing and any other procedure that alters the hair REFUNDS AND EXCHANGES ARE NOT APPLICABLE. We do not offer refunds or exchanges, due to sanitary reasons.

ALL SALES ARE FINAL.

Read all information provided on our site,make a knowledgeable decision when ordering, and please make sure you order is correct before you check out.

Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.

Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void.

We suggest that you inspect the hair without opening the bundles to make sure the product is to your satisfaction

 

PRODUCT DISCLAIMER.

TEXTURE DISCLAIMER – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos above will give you an idea of how the hair textures will look. This means that we cannot guarantee that all bundles will look the same, or behave the same as other bundles, but they will not be distinctly different.

COLOR DISCLAIMER – Since our products are not processed or colored, our virgin hair comes only in the natural shades of 1B (Off Black) . We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring the hair.

KissByNoreno reserves the right at our discretion to make changes to prices, policies, sales and events. It is advisable to check our page sporadically for changes.

 

 

Shipping

Although the money may have left your account it takes a minimum of 3 business days for the payment to be completed.  Once purchase is complete no changes will be made.

(TIMEFRAME AFTER PROCESSING)

Once mailed the package will arrive in 2-5 DAYS  via USPS or sometimes DHL.

AFTER  THE PACKAGE  IS SHIPPED KBN IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO IT.

Adverse weather may cause a delay in shipping. If this happens we apologize for any delays.  KBN cannot control the weather, and will not be held responsible for any delays.  

  • Free Shipping in the United States.
  • Shipping to an APO is $25.00
  • International Shipping fees starts at $40 depending on your location. Please send us an email so we can discuss shipping prices.
  • Shipping can take between 3-10 business day(s).
  • We recommend our customers to order a week in advance so that you may receive your hair on time before any appointments.
  • We will be shipping your products to the address provided in PayPal.
  • Signatures will be required to reassure that all of our customers receive their order.

KBN DIVAS MEMBERSHIP BENEFITS & POLICY.

With the KBN Divas Membership you have access to all sales, even sales that are not listed to the general public. You will also have access to new products before they hit our store as we will be sure to update you first you via e-mail. KBN Divas Members are allowed to put sale items on the layaway plan.

KBN Divas Membership is active from a year of purchase.  As a member you are not allowed to share your  membership password with anyone no expectations. If this rule is violated your membership will be terminated. Please be sure to keep your membership password in a safe place.

INTERESTED IN BECOMING A MEMBER JOIN HERE.

DIVA PLAN (LAYAWAY)

We understand that everyone wants to look fabulous but not everyone can afford to do so in one payment. We are here to work with you! Everyone should look fabulous even if they are on a budget. We have developed a 60 day LAYAWAY PLAN to help you out!

60-DAY LAYAWAY POLICY:

***Layaway is ONLY available for REGULAR ORDERS  EXCEPT FOR OUR KBN DIVA MEMBERS .

IT MUST BE FOR 3 bundles or more!!!!!

***Layaway fee: YOU PAY 32.70 (NON REFUNDABLE) to secure your layaway spot , this also act as your deposit.

***Items on sale cannot be placed on layaway!!!!

Once your layaway plan has been initiated payment dates cannot be changed!

 

 

* You will be required to make payment bi-weekly for the next 60 days. 
* You can choose your payment amount as long as you are paid in full by the end of your 60 day layway period.
You will be reminded bi-weekly by KBN to complete each payment until it is paid off...

*****NOTE: Please note if you skip payment, KBN will reattempt in 5 business days to collect. After 3 failed attempts our contract/agreement is voided, and we will refund the amount you have paid thus far, minus your non-refundable layaway fee.

 

Email us at kissbynoreno@gmail.com letting us know that you would like to make a payment and the amount and we will send you an invoice.

Final Payment MUST be received within 60 days of setting up your layaway plan

Once total payment is received your order will ship and you will receive it in 3-10 business days.

All payments must be made by 11:59pm est of the scheduled payment date.

PLEASE CLICK HERE TO PURCHASE YOUR LAYWAY PLAN.